Terms of service
📄 TERMS OF SERVICE – CYRENA
1. General Information
This website is operated by Cyrena.
Throughout the site, the terms “we”, “us”, and “our” refer to Cyrena.
By accessing our website and/or purchasing something from us, you agree to be bound by these Terms of Service, as well as any additional policies referenced herein.
If you do not agree to all the terms and conditions, you must not use this website.
2. Company Information
In accordance with applicable regulations, the following information is provided:
Brand Name: Cyrena
📧 Email: cyrenabeauty.info@gmail.com
3. Website Use
By using this site, you confirm that:
- You are of legal age or have legal authorization
- You will not use our products for illegal purposes
- You will not transmit viruses or malicious code
We reserve the right to refuse service to anyone who violates these conditions.
4. Products & Services
Our beauty and personal care products:
- Are subject to availability
- May present slight variations (color, packaging, etc.)
- Do not guarantee identical results for all users
📌 We reserve the right to:
- Modify or discontinue products without notice
- Limit sales per person, region, or order
5. Prices & Payments
All prices are displayed in euros (€) and include applicable taxes (VAT), unless otherwise stated.
We reserve the right to change prices at any time.
Payments are processed through secure payment platforms integrated with Shopify.
6. Shipping
Delivery times are estimated and may vary due to circumstances beyond Cyrena’s control.
Cyrena is not responsible for:
- Delays caused by shipping carriers
- Incorrect addresses provided by the customer
7. Right of Withdrawal
In accordance with European regulations, customers have 14 calendar days to exercise their right of withdrawal.
❗ Important Exception (Beauty Products):
For hygiene reasons, returns of opened or unsealed products are not accepted.
To exercise this right:
- The product must be unused and in its original packaging
- You must contact:
📧 cyrenabeauty.info@gmail.com
8. Returns & Refunds
Returns are only accepted in the following cases:
- Defective product
- Incorrect product received
- Product damaged during shipping
Once the return is approved:
- Refunds will be issued to the original payment method
- Processing may take 5–10 business days
9. Liability
Cyrena shall not be held liable for:
- Allergic reactions or adverse effects resulting from product use
- Misuse of the products
We recommend performing a patch test before use.
10. Intellectual Property
All website content, including text, images, branding, and design, is the property of Cyrena and protected by applicable intellectual property laws.
Reproduction without authorization is strictly prohibited.
11. Data Protection
The processing of personal data is governed by our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).
12. Changes to the Terms
We reserve the right to update or modify these Terms at any time.
It is the user’s responsibility to review them periodically.
13. Governing Law
These Terms are governed by Spanish law.
In the event of any dispute, the parties shall submit to the courts and tribunals corresponding to the consumer’s place of residence.
14. Contact
For any questions regarding these Terms, please contact us at: