Refund policy

🛍️ Return & Refund Policy

At Cyrena, we want you to be completely satisfied with your purchase.

Due to the nature of our beauty and personal care products, for hygiene and safety reasons:

We do not accept returns of opened or used products.

Returns are only accepted in the following cases:

• Defective product
• Incorrect product received
• Product damaged during shipping

📌 Claim Period:
You have up to 7 days from the delivery date to contact us.

📌 Conditions:

• The product must be unused and in its original packaging.
• You must provide evidence (photos or video).

📩 Contact:
cyrenabeauty.info@gmail.com

💳 Refunds:
Refunds will be processed once the case has been approved.
Depending on your payment method, it may take between 5–10 business days for the refund to appear.